+60d ago

Call Centre - Medical Industry

Hays Contact Centres

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Base pay
$57k - $59k
Work type
Full Time
Contract type
Permanent
How this job matches you
% match
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Pay guide
Market insights based on all jobs in Australia
Base pay range
$57k - $59k
Market average
$90k
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$150k - $250k+
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$90k
Market average
$49k
$250k+
Skills
CONTACT CENTRE
Perks & benefits
Training

Full job description

Your new company
This company believes in making it easier for organisations to work and grow on an international scale. They help businesses achieve their goals by preparing their employees for travel and supporting them whilst they are in unfamiliar and remote locations. We help to keep them healthy and safe, so they can focus on their core business activities.

Your new role

  • Ensure rapid response to inbound phone, email and fax requests from members and clients
  • Driving delivery of all contracted medical and security services for clients in liaison with applicable medical and security experts
  • Maintaining professional and detailed documentation of all actions and communications undertaken in the delivery of services using the appropriate tools/applications and within the documentation guidelines.
  • Managing all provider billings for every case with applicable third-party costs, ensuring clarity between providers, clients and members for responsibility for expenses incurred, providing accurate and timely communication on expenses incurred to relevant parties
  • Providing active service recovery to members and clients when constructive feedback has been received.

What you'll need to succeed

  • Previous contact centre experience is ideal
  • Strong customer service experience
  • The desire and passion to help people
  • Ability to work in high volume and pressured situations
  • Full working rights in Australia
  • Able to be flexible with rotating roster: 3 cycle i.e. 4 days on - 3 days off or 3 days on - 4 days off, averaging 6-8 shifts per fortnight:
  • 13 hour shifts 7.45am-8.45pm or 8.45pm-7.45am
  • Able to easily commute to Macquarie Park

What you'll get in return
You will receive full training & support in the role, working in a great office space in Macquarie Park and commencing by the end of the month. A very interesting industry, liaising with medical professionals and existing customers. This is a permanent job opportunity that offers a salary of $56,500 + super which will increase to $58,500 after probation is complete.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2563166

Job details
Date posted
7 Oct 2021
Category
Customer Service & Call Centre
Occupation
Nurse
Base pay
$57k - $59k
Contract type
Permanent
Work type
Full Time
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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