50d ago

Case Assessor - Call Listening

Hays Banking

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Base pay
$250 - $350/day
Work type
Contract
Contract type
Permanent
How this job matches you
% match
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Pay guide
Market insights based on all Financial Planner jobs in Australia
Base pay range
$250 - $350/day
Market average
$94k
$150 - $261/day
14 jobs
$261 - $372/day
123 jobs
$372 - $482/day
268 jobs
$482 - $593/day
6 jobs
$593 - $4k/day
6 jobs
$94k
Market average
$30/hr
$105/hr
Skills
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
MICROSOFT OFFICE
TEAM PLAYER

Full job description

Your new company
Join an exciting Remediation project with a Big 4 Firm who are committed to providing a large review for customers who have been affected by non-compliant advice or charges. We are currently recruiting a number of Call Listening Case Assessor Support roles which are full-time positions and also offer working from home.

Your new role

  • A call listening case assessor will:
  • Assess customer interaction by an insurance seller and be able to take note and merit-based review of the customer interaction and assess potential pressure or mis sale of insurance policies
  • Identify and assess customers’ needs to achieve a desirable outcome against the assessment methodology
  • Attention to detail and the ability to provide impartial fact-based commentary and out come to the review
  • Completing daily personal workload to ensure a high-quality deliverable is provided in a timely fashion.
  • Ensuring personal and team objectives are met and consistent service standards are achieved

What you'll need to succeed

  • Experienced within a customer service-based or call centre role, or in a financial services environment
  • Experience in a rapidly paced team environment.
  • Experience with MS Office Suite at an intermediate level or higher
  • Quality focus with the ability to reach individual and team KPIs.
  • Highly organised with the ability to work as a team player

Key Skills:

  • Excellent verbal and written communication skills
  • An excellent understating of phone manner and call centre sale practices
  • Attention to detail, with a focus on quality outputs
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to maintain confidentiality
  • Resilient to work with tight deadlines without compromising on quality.
  • Willing to listen to and act upon the guidance of more senior team members when performing a task

What you'll get in return
The role is a 6 month contract, with potential to be extended after this. You will be offered an attractive daily rate and be given the opportunity to be part of an exciting Remediation project. You will be working from home and be given the opportunity to kick start your career in remediation & Financial Services

How to apply?
Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered.

LHS 297508 #2519549

Job details
Date posted
16 Oct 2021
Category
Banking, Superannuation & Finance
Occupation
Financial Planner
Base pay
$250 - $350/day
Contract type
Permanent
Work type
Contract
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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