HVAC Scheduler

Your new company

You will be working with one of the leading HVAC company, committed to innovate by using new technologies, You will be part of a well extend institution delivering exceptional customer service and professionalism nationally.

Your new role

• Ensure all Customer’s requests for service are logged in a courteous and timely manner.
• Log technicians in and out of the database accurately and in a timely manner.
• Maintain knowledge of Technician’s work location at all times via the use of MIS.
• Monitor and schedule Service Technician’s activities.
• Dispatch Service Calls to the applicable resource including any site access required.
• Dispatch and monitor service calls to Subcontractors.
• Remotely manage Client help desks on various sites, ensuring job status updates comply with agreed time frames for client help desk.

What you'll need to succeed

Experience in a fast paced customer service, call centre or scheduling environment Understanding of a trade services industry and how to work with technicians Computer skills, including fast and accurate keyboard skills and accurate data entry Professional and personable telephone manner Ability to communicate clearly and concisely both verbally and in writing. Time management and organisational skills.

What you'll get in return

The opportunity to build a strong career within one of the HVAC leading company in Victoria and Nationally, full training and a supportive team culture. Good salary and corporate hours, Monday to Friday. The position is temporary to Permanent.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2631182