ICT Support Officer

Your new company
Based in the tropical Far North QLD (FNQ) town of Mossman (just north of the renowned holiday getaway Port Douglas), Douglas Shire Council are seeking an ICT Support Officer on a two-year fixed term contract to work within their IT Team.

Your new role
This new role reports directly into the organisations IT Manager who leads the specially created (and multi-disciplinary) IT department whose aim is to design, build, run and maintain all related IT systems and infrastructure throughout the council.

Joining a team of four, as the ICT Support Officer the day-to-day actives of this role will see you work alongside others to provide onsite (and remote from the back office) helpdesk support for the staff (circa 120 desktop users plus 60 who are mobile only) throughout the Douglas Shire region. This support will cover a range of level 1, 2 and 3 issues (password resets, network hardware issues, system roll outs etc) whilst having the ability to escalate issues to external providers as and when needed.

Whilst conducting IT support, this position plays a key part in the running of the organisations IT department by allowing other members of the team to move their focus to project and strategic work.

An insight into some of the day-to-day responsibilities of this role are as follows:

• Managing and resolving incoming tickets (technical issues) throughout the organisation
• Being able to work across a variety of technical systems and projects
• Promoting best practice and usage of IT systems, hardware, equipment, etc
• Liaising with numerous stakeholders to ensure work is completed on time and to a high standard
• Work with specialist vendors for technical products and solutions

Aside from technical capabilities, culture fit is very important for this role. Collaboration and respect play a large part in this organisation regardless of the position or team and in turn you will be expected to demonstrate both traits whilst working with individuals at all levels across Douglas Shire Council.

What you'll need to succeed
You will need experience/knowledge across the following:

• The Microsoft technical stack – i.e., Windows 10, Active Directory, Microsoft 365 etc
• Various hardware eco systems (Desktops, Laptops, Mobile Devices, Printers, Scanners, USB Devices, etc)
• Troubleshooting and problem-solving skills
• Technical mindset
• Fluent written and verbal communication skills
• Full Australian working rights

Desirable skills include

• Mobile device management (iOS and/or Android)
• Managing and configuring switches, routers and access points (TCP/IP, Routing, Firewalls, etc)

What you'll get in return
For your commitment to this two-year fixed term contract, Douglas Shire Council offers a competitive salary of up to $74,500 base. Additionally, it also provides numerous benefits including 5 weeks annual leave, up to 12% employer superannuation contribution, flexible working arrangements including a 9 day fortnight and leave loading of 17.5% among others. The circumstances of the position allow you to work in a flexible working environment reflective of the inclusive nature of the team you will be working with that will help you achieve your career goals.

What you need to do now
If you are interested in this role, click ‘apply now’ or email an up to date resume to Toby.Applegate@Hays.com.au. If this role isn’t quite right for you but you are looking for a new position please do not hesitate to get in touch.

LHS 297508 #2643851