+60d ago

IT Service Support Manager

Hays Infrastructure

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Base pay
$100k - $107k
Work type
Contract type
How this job matches you
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Full job description

Your new company
One of the largest and well known automotive company.

Your new role
Working in the IT Operations team the Support Manager will;

  • Manage the Service Desk including all incidents and service requests to meet and continuously improve on response and resolution times
  • Driving a culture of customer centricity and best in class service to support internal and external partners
  • Drive operational efficiencies within the Support team through problem management and process efficiency
  • Ensure the timely and successful running of batch jobs
  • Driving growth and improvement across the Support team

What you'll need to succeed

  • Bachelor Degree in IT or related discipline, or equivalent
  • Certification and commercial experience in ITIL v3
  • 3+ years leadership experience leading a Support team
  • Proven track record in streamlining and transforming Support teams using best practices such as ITIL v3
  • Vendor management
  • Exceptional influencing and stakeholder management skills
  • Strong overview, planning and organisation skills
  • Experience in leading and developing individuals and teams
  • Strong communication and negotiation skills
  • A broad range of technical knowledge including End User Compute hardware and software, Applications, Mobility, Network LAN/WAN and back-end Infrastructure

What you'll get in return

  • A permanent role with immediate start.
  • Great salary + brand new fully maintained car + fuel card and mobile phone
  • Excellent work culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV and email Vishal at Vishal.Sachdeva@hays.com.au

LHS 297508 #2555625

Job details
Date posted
20 Oct 2021
Science, Technology & Environment
Medical Devices & Technology
Base pay
$100k - $107k
Contract type
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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