While council's customer service team deal with enquiries via the telephone, traditional mail, email, and face-to-face, to move council to the digital communication platform, the free smartphone app 'Snap Send Solve' was introduced in 2013. Like all apps, Snap Send Solve is continually being improved and updated.
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The app allows the community to instantly capture and report on common incident types such as: abandoned trolleys, litter, graffiti, dumped debris, parking, road maintenance, water pollution and dumped or burnt out vehicles, as well as general requests.
Once the app is downloaded, it takes less than a minute to complete a form and attach a photo. For council, one of the main benefits of this app is it allows staff to determine the location instantly; saving on inspection times and speeding up the process to solve the issue.
All reports from Snap Send Solve are sent from the app using the sender's email address, and a response receipt is almost immediate. Time frames for action responses to 'Snap Send Solve' reports are in line with other methods of customer contact and you can expect a response within 14 days.
For more information or to download it to your device, for Apple go to the App Store or for Android go to Google Play.
Dementia Action
It is important for us to look after our health, wellbeing, our loved ones, and for us to remember - Dementia is not a normal part of ageing and can make everyday tasks very challenging. This year during Dementia Action Week from September 16 to 22, the theme is 'Dementia doesn't discriminate. Do you?' which is challenging everyone to think about how we respond and behave around people living with Dementia.
If you would like to learn more about Dementia, where to find support, counselling, or the many services that are provided, Kempsey Shire Library is hosting a free Dementia information session on September 18 at 10:30am to 11:30am. Phone 6566 3210 to book your spot.
