Kempsey Shire Council will close its Customer Services Centre to the public as of Monday March 30.
With the COVID-19 pandemic continuing to escalate and impact services across Australia, this is one of a number of actions taken by Kempsey Shire Council to protect staff and the community.
A range of measures are also being taken in the Shire's outdoor recreation and public facilities to enforce the Prime Minister's request that Australians stop all public gatherings.
These measures include closing all playgrounds, turning off public barbecues in parks, turning off outdoor showers and taps in recreation facilities and closing some public toilets.
Kempsey Shire Council General Manager Craig Milburn indicated the new measures were also informed by fresh directives from the New South Wales Office of Local Government regarding ongoing service provision.
"While these are difficult decisions that go against the service level we work so hard to provide for the community, this is the level of action expected of us as community leaders in order to limit public gathering," Mr Milburn said.
"This decision is in line with council's Business Continuity Plan and builds on changes council has made to other services due to this rapidly evolving situation."
Council's customer service operations will move to phone and online services, with the centre, located at 22 Tozer St, West Kempsey, no longer open to the public. Customer Services staff will continue working to support ongoing service delivery and to assist residents with all enquires.
Residents can contact Council by phoning the customer service line on 6566 3200 or sending an email to firstname.lastname@example.org.
Council is reviewing all activities with the aim of ensuring the ongoing provision of essential services and will keep the community up to date through our website www.kempsey.nsw.gov.au as well as issuing regular updates through news and social media.
At this stage council's waste transfer stations remain open, but the community are asked to only visit these facilities if absolutely necessary and to be prepared for paying with card to avoid exchanging cash.
Council are also reviewing their meeting procedure ahead of next month's meeting after receiving confirmation that the public gallery will only be available through webcasting.
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