Concerns were raised in the community when photos and a video were posted to a local Facebook group stating a resident of Stuarts Point, who needed medical attention, had to be transferred to the road block in the back of a ute by locals on Monday evening.
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In the post, locals claimed NSW Ambulance crews were unable to enter the evacuated area of Stuarts Point due to the exclusion zone.
The Local Emergency Operations Controller (LEOCON) issued an evacuation order at 9.30pm on Friday March 26 for a number of Stuarts Point residents, after NSW Heath confirmed a risk of faecal matter and bacteria in the discharge from onsite septic systems impacted by floodwaters.
The LEOCON declared the zone a danger area and issued the evacuation order under Section 60L of the State Emergency and Rescue Management Act.
The leak was caused by the recent weather event and has impacted at least 45 homes.
It's understood a male in his 70s was transported by NSW Ambulance from the Stuarts Point road block to Macksville Hospital on Monday night. Where he remains while he receives treatment.
A spokesperson from NSW Ambulance said when crews found out they couldn't attend the patient's home, they contacted the Northern Control Centre and requested the caller be contacted to ascertain if the patient could be brought out to the check point.
"Police advised paramedics the address was in the evacuation zone and should not be entered," the spokesperson said.
"A short time later, a private vehicle transported the patient to the paramedics."
The patients' daughter told the Argus there was a lot of confusion surrounding the incident.
"The ambulance was told by the police that my parents' address had been evacuated. This was false. I had remained with my parents from the time of the evacuation order and nobody knocked and asked them to evacuate," she said.
"This was an unsatisfactory result having to drag an already sick man on his mattress out and be put in the back of a ute.
"The assistance of the residents of the street going above and beyond and family members coming together made it happen."
NSW Police have been contacted for comment regarding this incident.
Surrounding streets are now dry, with Fire and Rescue NSW crews prioritising disinfecting roads that were contaminated and all roads have now been opened.
The exclusion zone remains around individual properties which have been marked with tape.
Resident of Stuarts Point, Peter, said the entire situation has created confusion among locals.
Peter left his home on Friday night at around 10.30 to pick up his son from work at the Seabreeze Beach Hotel in South West Rocks. By the time the pair had returned to Stuarts Point an hour later, they were stopped by emergency services and told they couldn't return home.
"I explained to them that I needed to get to my residence because my son has epilepsy and has recently had a liver transplant and needed medication," Peter said.
"The police were polite but just said that we couldn't go in.
"It was unbelievable, we could have been in and back out in three minutes."
Peter and his son spent the remainder of Friday night at the evacuation centre, while his wife who is undergoing chemotherapy treatment was at home in Stuarts Point.
"Emergency services did deliver my son's medication to us at the centre and we ended up getting a room at the Seabreeze. They've been wonderful and have really looked after us," Peter said.
Many residents have stated their frustration over the situation on social media and Peter agrees, saying the problem of septic tanks leaking as a result of flood water was evident earlier than when the evacuation order was given on Friday night.
"It was too late by Friday. The evacuation happened in the middle of the night when the water was already receding," he said.
"I feel like we have been let down. It's just a bad situation."
Peter and his wife are now staying at their daughter's house in the dedicated safe area of Stuarts Point.
"I have heard a lot of people are staying with friends and family. I know that the police are just doing their job and the RFS and SES volunteers are doing what they can, but so many people are still upset."
Crews from the relevant agencies, including Fire and Rescue NSW and Kempsey Shire Council, are assessing each property to develop a remediation plan for each home.
All property owners are being communicated with and supported by the Department of Communities and Justice (WELFAC) while this process remains ongoing.
Community Information Sessions - coordinated by the SES - will be conducted tomorrow (Wednesday March 31) in Stuarts Point and surrounding areas where evacuated residents are being housed.
These sessions will outline further details around the steps being taken to return people to their homes, the continued issues with significant ground water and the health advice for managing flood impacts.
An in formation session will be held at 10am on Wednesday at the Stuarts Point foreshore.
To be notified on times and locations for the information sessions, visit Kempsey Shire Council's Facebook page.
Any residents requiring urgent assistance or specialist care are advised to contact SES on 132 500.
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